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Frequently Asked Questions

Ordering & Payments

How can I change or cancel my order?
Please contact us as soon as possible. If we are unable to change or cancel your order, we can help process a return. Simply fill out the form at
What payment methods are accepted?
We accept Visa, MasterCard, Discover, and American Express. Additionally, you may choose to pay via PayPal, Apple Pay, Google Pay, Amazon Pay, or Venmo.
I never received my order. What should I do?
If you ordered on our website, please drop us a line through our Contact Form so that we can help! If you ordered on Amazon and shipped by Amazon, please contact Amazon Customer Support at 1-888-280-4331.

Shipping, Returns, & Exchanges

Where do you ship & deliver?
We ship within the United States, including Alaska & Hawaii. Additionally, we do ship to P.O. boxes.
Do you ship Internationally?
No, we do not ship internationally. However, you may purchase DI ORO products from Amazon in Canada, Mexico, the United Kingdom, and Europe.
Do all items qualify for free shipping?
Yes! All DI ORO items qualify for free shipping if your shopping cart subtotal meets the free shipping amount requirement.
What is your warranty policy?
We have an industry-leading Forever Warranty! Please see the details at
How do I return or exchange an item?
See the Returns & Exchanges page for details.


Do you use any filler or additives in your silicone?
We use no fillers or additives in our silicone. The silicone in our DI ORO products is BPA Free, FDA Approved, and LFGB Certified.

Product Care & Maintenance

Why do you recommend your products be washed in the top rack of the dishwasher?
Since many dishwashers have different heat/sanitizing cycles, we recommend top rack only to protect your DI ORO products from damage.

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