Frequently Asked Questions
Warranty Claims and Order Questions
My DI ORO product is damaged/defective/no longer working. Do you have a warranty on your products?
Answer: You have come to the right place for a warranty claim. Our industry leading Forever Warranty means we will replace any damaged or defective DI ORO product for free. No questions. No hassles. We just need your Order ID Number, a picture of the damaged product, and your address to process the warranty claim. Please fill out the form below to submit your claim and we will respond within 1 to 2 business days.
I am not happy with my purchase, what is the next step?
Answer: Our customer’s and their experiences mean everything to us. Please click the link below and provide your Order ID Number and a description as to why you are unhappy with your purchase, and we will resolve the issue within 1 to 2 business days. We can be contacted at the form below.
My order is missing/hasn’t arrived?
Answer: We apologize for this inconvenience and we would be happy to assist you. Please click the link below and provide your name and Order ID Number and we will be happy to resolve the issue within 1 to 2 business days. Note: If your order was purchased on Amazon and shipped via Fulfillment by Amazon, please contact Amazon Customer Support at 1 (888) 280-4331.
Where are DI ORO products made?
Answer: All of our DI ORO products are designed by our company in the United States and manufactured per our stringent specifications in China. We are constantly striving to improve our products and our customer’s experiences so any feedback that you can leave us helps!
Do you use any filler or additives in your silicone?
Answer: We use no fillers or additives in our silicone. The silicone in our DI ORO products is BPA Free, FDA Approved and LFGB Certified.
I have question(s) about a DI ORO product I plan on purchasing?
Answer: We are here to help. Please fill out the form below and provide a description of the product or a SKU number along with your question(s), and we will get back to you within 1 to 2 business days
Are DI ORO products available to retailers?
Answer: We are not currently accepting offers from vendors who are wanting to sell DI ORO products on eCommerce platforms like Amazon, Walmart, and Ebay. If you would like to sell our products on your own website or physical store, please fill out the form below and provide your name, phone number, and email, and we will get back to you within 1 to 2 business days.
I am having troubles with my coupon claim code, what do I do?
Answer: We are here to help. Just fill out the form below and provide your name, Order ID Number if you have one, and the coupon you are needing assistance with. We will get back to you within 1 to 2 business days with a resolution.
I have a question regarding a promotion?
Answer: We are happy to help. Please fill out the form below and provide your name, Order ID Number if you have one, and a description of the promotion in question, and we will make sure to take care of you within 1 to 2 business days.